If you aren’t happy with your Oceanmoon items for any reason simply send it back to us within 14 days of the delivery date. You may return items that meet our return policy criteria for a full refund.
We also offer exchanges if you’d like a different size or color, please see our exchange policy page for more information.
The following items are considered FINAL SALE :
- Bottoms, booty shorts, rompers, bodysuits, playsuits and any items that may be considered "intimate" items
- Sale items
- Custom made orders or special sizing request
- One off or vintage items
- Shoes and Boots
Returns and exchanges must be in original condition; tags and original packaging in tact, unwashed, unworn, clean condition. We take this very seriously! If an item is sent back worn we will return it straight back to you.
Shipping fees will not be credited and return shipping cost is the customers responsibility unless we messed up on our end.
Fill out the Return Form (click here to download) and mail it along with your return item(s) back to us. Keep your return tracking number handy incase you don't hear from us or we need shipping proof. Any item that is returned more than 25 days after delivery will under no circumstance be considered for a refund or exchange. Items sent back to us that do not follow our return policy criteria will be sent directly back to you.
We appreciate your patience as we process your returns! Refunds are typically processed within 1-5 days after we receive your return, and funds may take an additional 3-10 business days to appear back into your bank account. Refunds via Paypal are instant.
Please note, returns for online store credit or exchange will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
All return or exchange related questions should be directed to firstname.lastname@example.org or by calling/texting our customer service number at 818.748.5844