Frequently Asked Questions
Yes! Oceanmoon happily ships to customers across the globe, although delivery times may vary by country. Oceanmoon is not responsible for any customs charges or fees upon delivery.
Whoops! Changed my mind - can I cancel my order?
Yes, as long as your order hasn't been shipped, please reply to your order confirmation email asking to cancel and be refunded.
I feel like I have been waiting longer than normal for my order to ship... Why and should I be worried?
We GREATLY appreciate your patience when waiting for your order to finally ship. Please keep in mind that due to up coming festivals our shipping times may be delayed. This doesn't mean your items won't arrive on time but that it may take a bit longer to receive. We also ask that you please keep your emails regarding when your items are coming to a bare minimum... When placing your order it is helpful to always leave in the notes section the name of the event or date you need your items by so we can work towards a deadline! In rare cases that we can't get your order to you by that time we will then contact you, in which case we can discuss options or issue a refund! It helps when we can spend more time focusing on getting out orders VS. answering emails about getting out orders.
What does One Size Fits Most mean? Can I request custom sizing?
Most of our classic Oceanmoon styles are all designed as One Size Fits Most! One Size Fits Most will generally accommodate anywhere from S-L. Certain styles have less stretch and tend to run tight including velvet, vinyl, and holographic fabrics. Certain pieces may be ordered in custom sizes upon request or if you need an item in your order made larger or smaller just leave a note on your order when placing the order about the custom sizing you require. Please include height, weight, waist measurements and cup size and any other info you think we may need. If we need more info or don't think we can accommodate the request we will reach out to you.
Additional information about specific sizing measurements may be included in the product description of certain items if available.
What does "Made-to-Order" mean?
Items marked "Made-to-Order" are typically manufactured within 7-10 days of original purchase and shipped with a 3-5 day delivery window for most domestic locations. There occasionally may be unforeseen circumstances with made-to-order designs that can result in additional delays - please take this into consideration when ordering.
What does "Pre-Order" mean?
Items marked "Pre-Order" are usually limited quantity styles that are available for purchase immediately but will not ship out for an additional 1-3 weeks depending on the item. Buying an item marked pre-order will ensure your piece is reserved and ready to ship to you as soon as it is available.
I need to receive my order as soon as possible.... What can I do?
Expedited shipping options such as Priority, and Overnight Express are available depending on location, and range from $15-$30+ depending on the size of your order. Please email us before placing your order to see whether or not we can have your items made in time.
How will I know when my order has shipped?
You will receive a confirmation email containing your USPS tracking information when your order is processed. Check your junk mail, as certain email servers may direct it there.
I checked my tracking number as soon as I received the email, but it says invalid or not available... What's going on?
Tracking information may take up to 24 hours to update, please wait at least one business day and check again.
Where are Oceanmoon products made and are they the same quality as the items on other sites?
The classic bottoms, playsuits, hoods and tops sold on Oceanmoon are hand made in Los Angeles, CA. Our team is directly involved in the design and manufacturing of our signature pieces, ensuring our customers receive the top quality designs and trendy-savvy styles they've come to expect from Oceanmoon. Additional clothing and accessories are sourced from unique brands and fashion lines we've come to love and share among our selection of Oceanmoon apparel.
I would love to model/promote/collab for Oceanmoon! How can I reach out?
Simple! Shoot us an email! We may not always respond but we keep all entries stored for when special occasions and unique opportunities present themselves. Please include links to all personal social media, your website, and relevant photos of yourself.