U.S/Domestic Orders and General Shipping Information
Everything sold on Oceanmoon is handmade and typically manufactured within 5-10 days of original purchase and shipped with a 2-5 day transit time for most domestic (U.S.) locations. Occasionally unforeseen circumstances in the manufacturing process can result in additional delays - please take this into consideration when ordering.
May, June and July may experience longer wait times due to the overload of festivals going on around the world! Please know that this doesn't mean you won't get your order in time for your festival... During busy times like this we ship according to which festival is coming up the soonest to ensure everyone is happy! As long as you noted on your order which festival you need your stuff for you're all good! We have a strategic method for tagging orders according to festival and setting latest possible ship by dates to ensure you'll get your order within plenty time. We appreciate your trust and patience!
If you need your order by a certain date or for a specific event, please specify in the designated box when placing your order or in the notes section on your order. If you are placing your order within 3 weeks of when you need it by, we suggest you pay for Priority Shipping (typically 1-2 days). The free shipping offered for orders over $50 is Standard USPS Mail which typically takes 3-5 days for shipping
If you are purchasing expedited services, express shipping only applies to shipping time, not creation time. Creation time (The time from purchase to shipment) is 5-10 business days, as explained above.
Orders totaling $120 or more or orders being sent to an address that differs from your legal billing address will need to be signed for upon delivery. Signature Confirmation helps protect you from lost or stolen packages and gives you an added level of security by requiring a signature from the person who the package is addressed to. If you aren't home during the attempted delivery the USPS will leave a note on your door or mailbox with options for redelivery the following day or pick up at your local post office.
You will receive a confirmation email with your USPS tracking information when your order is processed and ready to be dropped at the post office. Please allow 24-48 hours for your tracking number to update. Don't be alarmed if tracking numbers take longer then this to update... most of time everything is just fine, it's normally due to the post office's website experiencing an error. Please note that Oceanmoon is not responsible for lost or stolen packages
International shipping times can always vary regardless of what shipping method you choose. Choosing a priority or express delivery option will speed up the process but can not fully guarantee how many days it will take for your package to arrive. International tracking numbers aren't always reliable during transit due to beginning the shipping process with one mail carrier (USPS) and ending with your local mail carrier.
You, the customer, are responsible for any customs and duty fees that may be encountered upon your packages arrival into your country. We do not take responsibility for delayed delivery times if customs chooses to temporarily hold your package for any reason. We do not refund shipping costs for customers that choose to return their packages upon its arrival.
If you have any questions please contact firstname.lastname@example.org